1. Introduction
Welcome to Fameo.in ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website fameo.in and use our services (collectively, the "Service"). By accessing or using the Service, you agree to this Privacy Policy.
2. Information We Collect
2.1 Personal Information
When you register, we may collect:
- Email address — for account creation, login, and communication.
- Name — if provided via Google OAuth login.
- Payment information — processed securely through Cashfree Payments. We do not store your card details, UPI PIN, or bank credentials.
2.2 Automatically Collected Information
We may automatically collect:
- IP address, browser type, and device information.
- Pages visited, time spent, and referral sources.
- Cookies and similar tracking technologies for session management.
2.3 Order Information
When you place an order, we collect:
- The public URL/link you provide for the service (e.g., Instagram profile link, YouTube video URL).
- Service type, quantity, and order preferences.
We never ask for or store passwords to any social media accounts. Only publicly accessible URLs are required.
3. How We Use Your Information
We use the collected information to:
- Create and manage your Fameo account.
- Process payments and manage your wallet balance.
- Fulfill and deliver your orders.
- Provide customer support and respond to inquiries.
- Send important account-related notifications (e.g., order status, payment confirmations).
- Improve our Service, analyze usage patterns, and fix technical issues.
- Prevent fraud, abuse, and unauthorized access.
4. Information Sharing & Disclosure
We do not sell, rent, or trade your personal information to third parties. We may share information with:
- Payment processors (Cashfree Payments) — to process your transactions securely.
- Service providers — third-party SMM service providers who fulfill your orders. They only receive the public link you provide, not your personal details.
- Legal authorities — if required by law, court order, or to protect our rights and safety.
5. Data Security
We implement industry-standard security measures to protect your data, including:
- SSL/TLS encryption for all data in transit.
- Secure JWT-based authentication with token rotation.
- Encrypted password storage using bcrypt hashing.
- Regular security audits and monitoring.
While we strive to protect your information, no method of electronic transmission is 100% secure. You are responsible for keeping your account credentials confidential.
6. Cookies
We use essential cookies for session management and authentication. These cookies are strictly necessary for the Service to function and cannot be disabled. We do not use third-party advertising cookies.
7. Your Rights
You have the right to:
- Access — Request a copy of your personal data.
- Correction — Request correction of inaccurate data.
- Deletion — Request deletion of your account and associated data.
- Withdrawal of consent — Withdraw consent for data processing at any time.
To exercise these rights, contact us at support@fameo.in.
8. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. Transaction records are retained for a minimum of 5 years for accounting and legal compliance. You may request account deletion at any time by contacting support.
9. Third-Party Links
Our Service may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.
10. Children's Privacy
Our Service is not intended for users under 18 years of age. We do not knowingly collect personal information from minors. If we learn that we have collected data from a child under 18, we will take steps to delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date. Your continued use of the Service after changes constitutes acceptance.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
- Email: support@fameo.in
- Website: fameo.in